There used to be a time when people used to be only fascinated about the concepts of AI and it only used to be a part of Hollywood movies. But now we are living in an era where AI has become a reality and it is being used in many different forms and applications. You should know that AI still hasn’t reached its stage of maturity but even at the infant stage, it is acting as a magic wand for many businesses and even small businesses are not hesitating from using it in their day to day process.
Many people think that the influx of AI will replace humans but that is not the case and humans can never be replaced and the arrival of AI will only make humans more effective, efficient, and quick at what they are already doing.
Now, AI is not limited to smart robots that can answer your questions like humans but it is being used in various different parts of the business. And if you are looking forward to making AI an important part of your business then you have come to the right place. In this blog post, we are going to talk about how your firm can use AI.
The improved personalized shopping experience
You should know that we are living in an era where using the generic approach in marketing will never work for your firm since customers are looking for a personalized touch and you can easily achieve it with better marketing efforts. Through a personalized approach, you can nurture your loyal customers and this is why businesses are focusing so much on personalization.
If you will start using AI in your firm then it will be able to identify patterns in the browsing behavior and purchase history of your customers. After that the large amount of data collected on the cloud will be used by AI to provide the best offers to the customers.
Example– If you are running an online shoe store and if you will use AI in your business then after identifying that a particular customer has searched more about leather boots in the months of winter, your AI system will suggest the same kind of products to the customers in order to increase the chances of purchase.
Automating customer interaction
Currently, we are totally dependent upon human interaction for each and every type of customer interaction like emails, social media conversations, chats, and much more. But now, companies have started automating these communication channels with the help of AI. If the data collected from the previous communications will be properly analyzed by AI then it will become easier to program computers to deal with each and every type of customer inquiry.
And when AI will be incorporated with machine learning, all the communication channels will be easily streamlined. So, if you don’t want to spend money on hiring, training, and managing employees for only customer communication then you can start using AI in your firm.
Example– Instead of making a team of experts sit behind computers and phones, you can start using chatbots built on AI. These chatbots can easily interact with thousands of customers at the same time and provide them with a 100% accurate solution and answer to all the queries and questions.
If you are running a business then you must be sitting on a goldmine of data. Even when a customer will visit your website and leave it in just a couple of seconds, he will leave behind valuable data. Well, this is why concepts like big data are being used by the modern day businesses but analyzing such a large amount of data through a traditional approach is not possible and this is where AI can act as your savior.
By taking help from cloud based AI, you can easily find important and relevant findings that can be further used for streamlining your existing process and approach. Through this, you can easily get useful insights that were not yet discovered by your firm.
Example- If you have a large amount of data related to the buying pattern of your customers then by using cloud based AI, you can easily find out in which seasons, your particular products are sold more and then you can offer discounts to your customers accordingly.
On the basis of data analysis, AI can be used for more accurate and effective outcome prediction. Future prediction is something that can give every business out there a competitive edge as this allows the firm to get prepared for the changes that will happen in the future. More accurate outcome predictions can be used by businesses for even buying the right stocks and that too in the correct volume.
But you should know that the perks of outcome prediction is not just limited to the retail industry but it can prove to be a magic wand even for the other sectors like finance and banking where outcome prediction plays an important role.
Example- If you have proper data about the sales that you have done in the last year then using data analysis and cloud based AI, you can easily predict which of your products will be sold more and you can even predict in what volume these products will be sold.
There is no denial in the fact there are many changes required in AI and people are working on making AI more useful and easily available to firms. But even at the current stage, AI is being used in various kinds of applications and this is why it is being considered a revolutionary technology.
It doesn’t matter what is the size of your business or in which industry you are in, if you are looking forward to making technology an important part of your firm then you should start working on using AI in different business processes. You should know that for implementing AI in your firm, you will not have to burn a hole in your pocket because just like the cloud, even AI has become an economical technological option.
Kashyapi Prajapati has been involved in the world of accounting software, SEO and cloud computing from a very long time and currently, she is working as a lead content writer with Cloudwalks, a QuickBooks hosting which offers affordable QuickBooks hosting pricing. Cloud computing and SEO is what she eats and drinks.