Sometimes developers think why they should fix certain defects that do not cause functional or technical harm to an application’s performance. Users can be trained to work around non-critical application defects. However, there is a benefit of the doubt for situations where it takes a long time to resolve the issue. A non-critical defect can be annoying for the users. And negative feedback by end-users and customers can affect the reputation of any business. QA teams use bug management tools to identify, record, and rectify the bugs appearing in a software application.
Following are four different ways in which defects can damage later on:
Negative Reviews on Social Media
Do not ignore such a scenario where annoyed customers can use online platforms to rate the quality of software applications and mention bugs that are forced to work around. When customers share negative feedback on these online platforms, it can earn a bad name for the business. Customers share their experiences with each other and contact a sales resource before making a new purchase. Apps with non-critical bugs may also look unprofessional, due to which they may lose their customers.
Minor Bugs Conceal Bigger Problems
Sometimes, a non-critical issue, just like a spelling mistake in the UI can lead to a major problem. For instance, a physician or nurse uses EHR software and adds an allergy or medication, and there is a pop-up message to confirm the save. If there are spellings errors, then it can lead to some underlying problems. If the app’s developer/creator does not spell correctly, can customers rely on the complex calculations it is supposed to make? Well, this is a factor to be considered. Thus QA teams should have bug management tools to ensure that minor bugs are not ignored.
Inaccurate Calculations can Increase Cost and Time
There are instances when QA managers decide to close a defect and it didn’t appear to be a problem until a customer found it. Most QA professionals find this disrespectful, however, it is important that the developers and testers should question bugs that may seem suspicious to them. Imagine if a similar situation appears in a financial application, it can compromise a customer’s information or even cost them losing their money. Thus, it is imperative that QA professionals focus on all bugs effectively. Instead of considering defects minor, they should categorize all the defects accordingly, and ensure that these issues do not have major impacts on business later on.
Work on Bug Management before Customers face Issues
Make sure that the QA teams ensure effective bug management, so that the customers do not face any inconvenience. With the help of the right bug management tools, they can ensure that they do not leave any minor or major bugs that can be costly for the business in the future. It can avoid negative feedback from the customers, as it is believed that negative online reviews can earn a bad reputation for the business.
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