Issue tracking can be a difficult process. One of the most common challenges teams face is managing hundreds of thousands of bugs found. It’s easy to lose track of them when there are so many. Defect management tools solve this problem by working as a central repository where all the bugs are recorded, tracked, and reported. Their real-time progress and status can be viewed anytime, anywhere, and by anyone provided with access. Let’s have a look at the best defect management tools out there in 2023.
Bugzilla is one of the widely used defect management tools known for its ease-of-use and simplistic UI. It’s a free and open-source tool that incorporates features such as email notifications, reporting, bug-fix estimation, etc.
Backlog is another tool that focuses heavily on simplicity and ease of use, whether it’s reporting, keeping a history of issue updates, or allowing tracking changes. Issues can be easily reported with a full history of issue updates, comments, and status changes. It also enhances collaboration among teams with effective communication tools.
JIRA is one of the most popular project management and defect management tools. It provides all the features required for effective issue management and is extremely developer-friendly. It’s issue tracking capabilities allow teams to track all kinds of issues. One of the strengths of JIRA is its task management that allows managers to assign tasks and lets testers prioritize them based on their severity levels.
Kualitee is an all-in-one tool that takes care of all your test case management, execution, and issue tracking processes. It’s tracking capabilities allow you to deal with important issues early in production. It can easily integrate with other third-party tools such as Redmine, JIRA, etc. With custom reporting abilities, it can present data in a manner from which you can extract meaningful insights. In terms of UI and UX, it is one of the best in the market.
Mantis provides its users with a lot of freedom in terms of freedom and accessibility. It has one of the best mobile versions and it can work with multiple databases like SQL, MySQL integrated with apps like chat, wiki, RSS feeds, etc. It is a free tool with affordable rates if you want it to be hosted.
6. Zoho Bug Tracker
Zoho Bug Tracker, like all the defect management tools in our list, consists of all essential features one must look for in a tool. Its biggest strength is that it allows customization of features such as custom fields, bug status, workflow, bug logs, email templates, etc.
Redmine is more of a project management tool that also allows working with issues such as features, tasks, bugs, etc. It integrates nicely with Source Code Management (SCM) systems and provides Gantt charts and calendars.
ReQtest is a cloud-based tool that provides all the basic features from capturing, tracking, and managing bugs to reporting, filtering, and visualization. It enables testers and developers to collaborate and fix bugs using the “Agile board”. It allows a very handy feature of exchanging videos and images to better understand the issues.
Trac is a web-based issue management system that can be integrated with an SCM system to browse through the code, view changes, history, etc. It uses a distinct ticket management system which serves as an effective and efficient way to track and record defects.
There are a lot of aspects one must consider when making a buying decision regarding an issue management system. But one of the most important factors to take into account is your organization’s requirements. Of course, you’ll want to have a tool that incorporates all the features but you must also consider the possibility that such a tool may appear to be complex and a mess for developers and testers to use. Therefore, there’s always an opportunity cost. The above-listed defect management tools are considered among the best in the business and check all the boxes of a tool that will help you deliver good quality products.
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